General Refund Guidelines
At lanthoriaqex, we understand that sometimes circumstances change. Our refund policy reflects our commitment to fair business practices while maintaining the integrity of our educational programs and services.
All refund requests are evaluated individually based on the specific circumstances of each case. We consider factors such as program completion status, time elapsed since purchase, and the nature of the request when making refund decisions.
Eligibility Criteria
Important: Refund eligibility depends on several factors including the type of service purchased, completion status, and timing of the request.
To be eligible for a refund consideration, you must meet the following basic requirements:
- Submit your refund request within the specified timeframe for your program or service
- Provide clear documentation of the circumstances requiring the refund
- Have completed any required withdrawal or cancellation procedures
- Demonstrate that you've attempted to resolve any issues through our support channels
Educational Programs
Refund eligibility for learning programs varies based on completion status and time elapsed. Programs with less than 25% completion may qualify for partial refunds.
Consultation Services
One-on-one consultation services have specific refund windows. Cancellations made at least 48 hours in advance are typically eligible for full refunds.
Digital Resources
Digital downloads and resources may qualify for refunds within 14 days of purchase, provided they haven't been extensively accessed or downloaded.
Refund Timeframes
Different services have different refund request windows. Here's what you need to know about timing your refund request:
- Educational programs: Requests must be submitted within 30 days of program commencement
- Individual consultations: Cancellations accepted up to 48 hours before scheduled sessions
- Digital products: 14-day window from date of purchase for most digital resources
- Workshop series: Refund requests accepted until the second session begins
Refund Process Timeline
1. Submit Request
Contact our support team with your refund request and supporting documentation. We'll acknowledge receipt within 1 business day.
2. Review Period
Our team reviews your request and circumstances. This typically takes 3-5 business days, though complex cases may require additional time.
3. Decision & Processing
You'll receive our decision via email. If approved, refunds are processed within 7-10 business days using your original payment method.
4. Completion
Refund appears in your account. Processing time varies by payment provider but typically takes 3-5 business days after we initiate the refund.
Special Circumstances
We recognize that exceptional situations sometimes arise. While we can't guarantee refunds in all cases, we do consider requests involving:
- Documented medical emergencies or serious health conditions
- Significant life events such as job loss or family emergencies
- Technical issues that prevent access to purchased content or services
- Duplicate purchases or billing errors on our end
Each special circumstance request is reviewed individually, and we may request additional documentation to support your case.
Non-Refundable Items
Certain items and services are not eligible for refunds under normal circumstances.
- Completed educational programs where certificates have been issued
- One-on-one sessions that have already taken place
- Custom consultation work that has been delivered
- Access fees for ongoing membership or subscription services after 30 days
Payment Method Considerations
Refunds are processed using the same payment method used for the original purchase whenever possible. Here's what to expect:
- Credit card refunds: Processed directly to your card, appearing within 5-7 business days
- PayPal payments: Refunded to your PayPal account within 3-5 business days
- Bank transfers: May take 7-10 business days depending on your financial institution
- Gift cards or credits: Applied to your lanthoriaqex account for future purchases